It has been brought to our attention that some people are not receiving any password reset email and/or confirmation. The page either refreshes itself or you do not get any email where you can click to reset your password even in your junk mail.
We are trying to find the source of this problem so please bear with us. In the meantime, do check that the email address you keyed contains no errors. Additionally, alert us to the problem with the email address you tried to sign in with, screenshots of your error if possible and the browser you are currently using.
We will get back to you shortly.